How to Join
How to order
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Other
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
Shipping
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 7 - 14 days
- Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
- [04551] 45, Supyo-ro, Jung-gu, Seoul, Republic of Korea Biz Center Room 1112
You are eligible for exchange or return in the following cases:
- You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
- You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.
You are not eligible for exchange or return in the following cases:
- If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.
Refunds
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
TERMS OF USE
Article 1 (Purpose)
These terms and conditions set out the rights, obligations, and responsibilities of [Store Name] (“online store”, “we”, “us”), an online store operated by [Company Name] (e-commerce operator), and its users (“you”), in relation to the use of the internet-related services offered through the online store (“services”).
※ These terms and conditions also apply to your e-commerce transactions on PC and wireless operations.
Article 2 (Definitions)
1. “Online store” refers to a virtual marketplace created by [Company Name] that allows users to trade products and services (“goods and services”) through IT systems. In these terms, “online store” also refers to the operator of the store.
2. “Users” refers anyone (customer accounts or guests) who accesses the “online store” and uses our services in accordance with its terms and conditions.
3. “Customer accounts” refers to users who have registered an account on the “online store” and who, therefore, have continuous access to the services offered through the “online store.”
4. “Guests” refers to users who use the services offered through the “online store” without registering an account.
Article 3 (Effects and Modifications of the Terms and Conditions)
1. We will publish on the launch screen of the online store, a link to the full content of these terms and conditions, as well as the name of the business owner, the physical address of the sales office (including the address of customer service centers), phone number, fax number, e-mail address, business registration number, website registration/notification badge and name of the privacy officer. We will ensure that the full content of the terms and conditions are made available so that you can view them by following a link.
2. We shall display on a separate link or a pop-up screen, important and relevant information in these terms and conditions that govern our cancellation policy, shipping policy, refund policy, and others. By doing so, we ensure that you have a clear understanding of these terms and conditions before you give your consent.
3. We may amend the terms and conditions within the scope of applicable laws and regulations, including the Act on the Consumer Protection in Electronic Commerce, etc., Act on the Regulation of Terms and Conditions, Framework Act on Electronic Documents and Transactions, Electronic Financial Transactions Act, Digital Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on Door-to-Door Sales, and the Framework Act on Consumers.
4. We shall publicize any amendments to these terms and conditions on the launch screen of the online store, seven (7) days before the enforcement date until the day before the amendments become effective, along with the reasons for the planned revisions. When the terms and conditions are being amended in a way that is disadvantageous to you, we shall notify you in advance with a minimum grace period of thirty (30) days. In this case, we will show you a clear before and after comparison of the amended terms and conditions in a way that is easy for you to understand.
5. Amendments to these terms and conditions will only apply to contracts coming into effect after the enforcement date, with the preceding terms and conditions applying to existing contracts. For those of you who wish to make the transition, please let us know within the 30-day grace period specified in Paragraph 3. If we agree to such a transition, the new terms and conditions may also apply to you.
6. Matters that are not specified in these terms and conditions and their interpretations are subject to the Act on the Consumer Protection in Electronic Commerce etc., Act on the Regulation of Terms and Conditions, and other consumer protection guidelines and regulations on e-commerce provided by the Korea Fair Trade Commission as well as commercial practices.
Article 4 (Provision of Services and Amendments)
1. We carry out the following tasks:
- Provide information on goods and services, and conclude purchase contracts
- Fulfill delivery of contracted goods and services
- Other tasks determined by us
2. In the event of unavailability or changes in technical specifications, the goods and services that we provide in future contracts may be subject to changes. In this case, we shall publicize the details and provision date of the modified goods and services on the web pages where they have been uploaded.
3. In the event of changes to the content of the services we provide under this contract, either due to the unavailability of goods or changes in technical specifications, we must immediately notify you through a means of contact where you can be reached.
4. We are liable to compensate for any damages incurred to you as a result of events outlined in Paragraph 3. However, this does not apply if it can be proven that the damage was not caused by us either intentionally or due to negligence on our part.
Article 5 (Service Suspension)
1.We may temporarily suspend our services due to reasons stemming from repairs, inspections, replacement or failure of parts, and network disruptions.
2. We will compensate you or third parties for any damages incurred by temporary service suspensions due to the reasons specified in Paragraph 1. However, this does not apply if it can be proven that the damage was not caused by us either intentionally or due to negligence on our part.
3. In cases where we are unable to provide our services as a result of changes in our line of business, forfeiture of business, or mergers, we will inform you in the manner specified in Article 8 and compensate you based on the conditions presented in advance. However, if we have not publicized any compensation criteria, we shall compensate you for your mileage and points either in cash or cash equivalents that are equal in monetary value to currencies used in our online store.
Article 6 (Account Registration)
1. You can create a customer account on the online store after entering your personal information on the registration form that we have provided and by agreeing to the outlined terms and conditions.
2. We will accept your account registration request once you create an account, as described in Paragraph 1, unless one of the following conditions apply:
- Your account was previously deleted under Article 7, Paragraph 3 of these terms and conditions. In this case, exceptions will be made if three (3) years have elapsed since the account termination and we accept your new registration request.
- If the application submitted contains false information, omissions, and errors
- If accepting your registration request poses significant technical challenges for the online store
4. You shall let us know of any changes you wish to make to the personal information submitted with your application within a suitable period of time.
Article 7 (Account Deletion and Loss of Eligibility)
1. You may ask that your customer account be deleted at any time and we will process your request immediately.
2. We may limit or suspend your account privileges if any of the following conditions apply:
- If you submitted false information during the application
- If you fail to pay for the goods and services purchased through the online store or other cost associated with the use of the online store
- If you interfere with the use of the online store by other users or threaten the e-commerce environment by stealing personal information, etc.
- If you exploit the online store to engage in activities that are either illegal, violate these terms and conditions, or disrupt public order
4. Your registration is canceled when we revoke your eligibility as an account holder. In this case, we will notify you and grant you at least thirty (30) days so that you can state your case before the cancellation is finalized.
Article 8 (Account Notifications)
1. We may send you notifications through the e-mail address you provided in advance.
2. We may stick general notices on our message board for one (1) week or more for announcements pertaining to multiple accounts and groups. However, we must send individual notifications on matters of significant consequence for you in your personal transactions.
Article 9 (Purchase Requests and Personal Information Collection Agreements)
1. You may request orders through procedures outlined in the following list, or by using other similar methods. We must assist by providing relevant information in a way that is easy for you to understand.
- Search and selection of goods and services
- Entry of the recipient’s name, address, phone number, e-mail address (or mobile number), and other information
- Confirmation of terms and conditions, services with limited cancellation rights, details on expenses related to delivery, installation, etc.
- Final verification of consent to the terms and services, and conditions outlined in Paragraph 3 (Click “Yes” button)
- Confirmation and submission of the purchase order, and our approval of the confirmation
- Selection of payment method
3. When we consign tasks to a third party to handle your personal information, we shall obtain your consent and provide you with information, including 1) The consigned party that will have access to your information, 2) Details on the tasks that require the use of your personal information (These also apply when changes have been made to user consent). However, a prior notification on the use of personal information may be used as a substitute for individual notice and consent on each transaction if it is necessary for the fulfillment of service contracts and if it is more convenient for you. Such action must comply with the Act on Promotion of Information and Communications Network Utilization and Information Protection.
Article 10 (Terms of Contract Delivery)
1. We reserve the right to turn down any purchase request outlined in Article 9 that does not meet the following requirements. In cases where minors enter into a contract, we are required to provide notification that the purchase may be canceled by the minors in question or their legal representatives in the absence of the latter’s consent.
- The purchase request does not contain false information, omissions, and errors.
- Goods and services including alcohol and tobacco must not be sold to minors in accordance with the Youth Protection Act.
- Approval of the purchase request does not pose extraordinary technical challenges for us.
3. Our approval notice shall include information including a confirmation of your purchase request, the availability of the requested goods and services, and the possibility of changes/cancellations in the purchase order.
Article 11 (Payment Method)
Methods of payment for goods and services purchased on the online store may include one of the following. We are prohibited from charging and collecting any additional fees regarding your choice in payment methods for the goods and services purchased.
- Phone banking, internet banking, mail banking, and other forms of account transfers
- Prepaid cards, debit cards, credit cards, and other card payments
- Online bank deposits
- Cryptocurrency payments
- Payment upon delivery
- Points and credits issued by the online store
- Vouchers issued or accepted by the online store
- Other electronic payment methods
Article 12 (Receipt Confirmation Notice, Changes and Cancellations of Purchase Request)
1. We send you a receipt confirmation notice upon receiving a purchase request.
2. After you receive the notice, you may request to either change or cancel your order request in cases where there are any discrepancies, which we must fulfill without delay if the order has not yet been shipped. However, if the payment has already been made, cancellation policies outlined in Article 15 will apply.
Article 13 (Delivery of Goods and Services)
1. Except for cases where we have made a separate agreement with you regarding the time of delivery, we will take the necessary steps, including production orders and packaging, to deliver the goods within seven (7) days of the contract. If we have already received partial or full payment for the order in question, we shall take action within three (3) business days of receiving the payment. We will take appropriate measures in allowing you to check the procedures and progress of delivery.
2. We must clearly outline the delivery method, who pays the shipping charge depending on the method, and delivery time on goods that you purchased. We are liable to pay any damages incurred to you due to late deliveries. However, this does not apply if it can be proven that the delay was not caused by us either intentionally or due to negligence on our part.
Article 14 (Refunds)
We shall immediately notify you of orders that cannot be fulfilled due to stock unavailability or other reasons. If we have received payment for the order, we shall either provide a refund or take related steps within three (3) business days of the receipt of payment.
Article 15 (Cancellations)
1. After you have entered into a contract with us, you may request to cancel your order within seven (7) days of receiving your contract details (or at the start of the shipping date in case the delivery is delayed after the contract is established) in accordance with Article 13, Section 2 of the Act on the Consumer Protection in Electronic Commerce, etc. These procedures apply unless otherwise stipulated in the legislation regarding order cancellations.
2. You are not eligible for refunds or exchanges after you have received the goods if one of the following conditions apply:
- If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents).
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
4. You may cancel an order within three (3) months after receiving your order or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised, regardless of the conditions outlined in Paragraphs 1 and 2.
Article 16 (Effect of Cancellations)
1. We will provide refunds on payments already received within three (3) business days of the goods being returned by you. In case refunds are delayed, we are liable for late payment interest rates as set in Article 21, Section 2 of the Act on the Consumer Protection in Electronic Commerce, etc.
2. We shall immediately contact relevant service operators to suspend or cancel the billing if you used credit cards, cryptocurrency, or others as your method of payment.
3. In the event of a cancellation, you understand that you bear the burden of costs needed to return the goods already delivered. We do not charge cancellation fees nor claim damage compensation for canceled orders. However, we are liable for the costs of returning the goods if they were delivered in specifications that were different from how they were advertised or promised.
4. We will clearly indicate which party bears the cost burden of canceled orders in case you paid the shipping fees when the goods were delivered.
Article 17 (Protection of Personal Information)
1. We collect the minimum personal information required to render our services.
2. We do not collect any information in advance for the fulfillment of purchase requests, upon account registration. However, this is not the case when collecting specific information that is necessary to verify your identity prior to accepting an order, in compliance with related laws and regulations.
3. We must provide notice of our reasons when collecting and using your personal information and must obtain your consent.
4. We are prohibited from using the collected personal information aside from the reasons stated here within, and we must notify you if any new needs arise that require the use of your personal information or if it needs to be shared with a third party. However, exceptions apply if stipulated in related laws and regulations.
5. We shall clearly outline and notify you of the terms stipulated in Article 22, Section 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection when obtaining your consent regarding the conditions defined in Paragraphs 2 and 3. This includes information on the personal information manager (affiliation, name, phone number, other contacts), the purpose of information collection and use, and details on sharing the information with a third party (recipient, purpose of information-sharing, scope of information provided). You may withdraw your consent at any time.
6. You may view or request to rectify errors in your personal information we hold at any time. We will comply with these requests without delay, and we will not use any personal information that has been asked to be corrected until the fixes have been applied.
7. We will limit the number of people handling your personal information to a bare minimum to protect your privacy. We take full responsibility for all damages caused by the loss, theft, leak, unauthorized third-party access, and falsification of personal information, including credit card and bank account data.
8. We and any third parties shall destroy all personal information without delay once we have fulfilled the purpose of their collection.
9. We do not have pre-ticked checkboxes in our consent forms for the collection, use, and sharing of personal information. We will also clearly define the service limitations that apply to you in case you do not agree to our terms on the collection, use, and sharing of personal information. We do not reject account creation requests or restrict our services to you if you do not provide consent to our terms on the collection, use, and sharing of personal information that are not deemed essential.
Article 18 (Obligations of the “Online Store”)
1. We will not engage in any activities that are illegal, in violation of these terms and conditions, or disrupt public order. We shall be fully committed to providing continuous and reliable services as outlined in these terms and conditions.
2. We shall have in place a security network to protect your personal information (including your financial data), and to ensure you can safely use of our internet services.
3. We are liable to compensate you for any damages incurred through false labeling and advertising on goods and services, in accordance with Article 3 in the Act on Fair Labeling and Advertising.
4. We will not send e-mail advertisements for the purpose of generating profits unless you have provided consent.
Article 19 (ID and Password Obligations)
1. Aside from the exceptions defined in Article 17, account holders are responsible for managing the IDs and passwords to their customer accounts.
2. Account holders should not allow any third parties to use their IDs and passwords.
3. Account holder shall notify us and follow our instructions if their ID and password have either been stolen or if they are aware that a third party knows them.
Article 20 (User Obligations)
You may not engage in the following actions:
- Uploading false information upon registration or profile editing
- Unauthorized the use of information belonging to others
- Altering information posted on the online store
- Uploading or posting other files and information (software and executables) aside from those designated by us
- Violating our copyrights and patents or those of third parties
- Defamation and obstruction of business against us or third parties
Article 21 (Relationship Between the “Online Store” and Affiliated Marketplaces)
1. When we are connected to affiliated marketplaces via hyperlink (e.g., hyperlinks containing text, stills, or moving images), we are classified as the main site and the latter is the subordinated page.
2. We assume no responsibility for the transaction of goods and services that are offered independently on the affiliated marketplace, as long as we state these terms through a pop-up window notice when connecting to the linked site.
Article 22 (Copyright Ownership and Restrictions on Its Use)
1. We retain all copyrights and patents concerning all works we created.
2. You may not utilize any information obtained from using our online store that is subject to copyright protection. You may not copy, send, publish, distribute, and broadcast information belonging to us without our consent, for commercial purposes or for sharing with a third party.
3. We must notify you in case of unauthorized use of your copyrighted content, in accordance with these terms and conditions.
Article 23 (Settlement of Disputes)
1. We will establish and operate a damage compensation settlement body to handle your legitimate suggestions and complaints and provide compensation for damages if necessary.
2. We will prioritize addressing your complaints and suggestions, but in case of difficulties processing them in an expedient manner, we will inform you of the reasons and the processing schedule.
3. When you request compensation for damages stemming from an e-commerce dispute with our online store, settlements may be subject to mediation by the Korea Fair Trade Commission or other arbitration bodies on the municipal/provincial level.
Article 24 (Jurisdictions and Governing Law)
1. Litigation resulting from an e-commerce dispute between our online store and yourself should be filed in the jurisdiction that applies to your home address. If you have no permanent address, it should be filed in the jurisdiction of your current residence. If your address and living arrangements are unclear, or if you are a foreign resident, jurisdiction will be determined in accordance with the Civil Procedure Act.
2. The laws of the Republic of Korea apply to e-commerce lawsuits between the online store and users.
PRIVACY POLICY
** This text is only provided as a guideline and must be modified to reflect your store’s operational policies. Ensure that the content is correct before applying it to your store. **
[Insert Name of Company] Privacy Policy
[Insert Name of Company] (hereinafter as the “Company”) establishes and discloses the following Privacy Policy to protect the personal information of its users in accordance with Article 30 of the Personal Information Protect Act and handle related issues in a quick and seamless manner.
This Privacy Policy contains the following.
1. Purpose of Processing Personal Information
2. Processing and Retention Period of Personal Information
3. Collection of Personal Information and Collection Methods
4. Processing Personal Information of Children Under the Age of 14
5. Provision of Personal Information to Third Parties
6. Consignment of Personal Information Processing
7. Destruction of Personal Information and Destruction Methods
8. Rights and Obligations of Users and Legal Representatives and Exercising Those Rights
9. Measures Taken to Protect Personal Information
10. Installation, Operation, and Refusal of Automatic Personal Information Collection Device
11. Chief Privacy Officer
12. Remedies for Infringements of Rights
13. Amendments to this Privacy Policy
1. Purpose of Processing Personal Information
The Company processes personal information for the following purposes. Personal information processed will not be used for any purpose other than the following, and if the purpose of use is changed, the Company will take necessary measures, such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act.
(1) Home page customer sign-ups and management
Personal information is processed for the purpose of confirming the user’s intention to sign up, identifying and authenticating the person in accordance with provision of services, maintaining and managing sign-ups, preventing unauthorized use of services, confirming the legal representative's consent when processing personal information of children under the age of 14, sending notices and notifications, and handling issues.
(2) Provision of goods or services
Personal information is processed for the purpose of providing content, making purchases and payments, sending goods or invoices, providing services, and providing customized services.
(3) Use in marketing and advertising
Personal information is processed for the purpose of providing event and advertising information, providing participation opportunities, identifying access frequency and use of services statistics.
2. Processing and Retention Period of Personal Information
(1) The Company processes and retains personal information within the agreed retention and use period when collecting personal information from the user. If the purpose of processing personal information is achieved or if the user requests to terminate the service agreement, the Company will destroy the personal information without delay. Processing and retention period of each personal information is as follows.
① Home page customer sign-ups and management: Until account deletion
② Provision of goods or services: Upon delivery of goods or services and settlement of payment
(2) However, if it is necessary to retain the personal information in accordance with provisions of related laws and regulations, the company will keep the user's information for a certain period of time as set by the following related laws and regulations.
① Records relating to contracts or withdrawal of subscription, etc.
- Reason for Retention: Act on the Consumer Protection in Electronic Commerce
- Period of Retention: 5 years
② Records relating to payments and supply of goods, etc.
- Reason for Retention: Act on the Consumer Protection in Electronic Commerce
- Period of Retention: 5 years
③ Records relating to consumer complaints or handling of disputes
- Reason for Retention: Act on the Consumer Protection in Electronic Commerce
- Period of Retention: 3 years
④ Records on displays and advertising
- Reason for Retention: Act on the Consumer Protection in Electronic Commerce
- Period of Retention: 6 months
⑤ Records of visits to services
- Reason for Retention: Protection of Communications Secrets Act
- Period of Retention: 3 months
3. Collection of Personal Information and Collection Methods
(1) Collection of Personal Information
① The Company collects the following personal information for customer sign-ups consultations, service applications, etc.
- For regular customer sign-up
Required: ID, password, name, email, mobile, date of birth, legal Representative (if under 14)
Optional: Gender
- For product orders
Required: Order information (name, email, mobile), shipping information (name, address, mobile), guest order password (if ordering as a guest)
Optional: Phone
- For Kakao Login
Required: Name
- For Naver Login
Required: ID, name, email
Optional: Nickname, date of birth
② The following information may be generated and collected during the course of service use or business processing.
- Service usage records, access logs, cookies, access IP information, payment records, suspension records, blocklist records
(2) Collection Methods
- Home page, application forms, boards, emails, events, delivery requests, phone, fax, provision from affiliates, collection through generation information tool
4. Processing Personal Information of Children Under the Age of 14
(1) When collecting personal information of children under the age of 14, the Company shall obtain consent from their legal representative and collect only essential personal information required for service.
- Required: [Personal information collected through the legal representative consent form]
(2) When collecting personal information of children under the age of 14, the Company may require the child to provide essential information, such as the name and contact information of their legal representative, and verify that the legal representative has given consent in one of the following ways.
- Have the legal representative indicate their consent on the website where the agreement is posted, and notify the legal representative by mobile phone SMS that indication of consent has been received.
- Have the legal representative indicate their consent on the website where the agreement is posted, and receive the legal representative’s credit or debit card information.
- Have the legal representative indicate their consent on the website where the agreement is posted, and verify the legal representative’s identity through mobile phone verification.
- Provide the legal representative with the agreement in writing, either directly in person, or by mail or fax, and have the legal representative sign the agreement and submit.
- Send the agreement by email and have the legal representative indicate their consent in the email and send it back.
- Call the legal representative by phone to inform them of the agreement and obtain consent, or provide them with a way to view the agreement, such as a website, and call them again by phone to obtain consent.
- Other methods of informing the legal representative of the agreement and confirm indication of consent through a manner consistent with the above.
5. Provision of Personal Information to Third Parties
(1) The Company processes personal information only within the scope specified in Article 1 (Purpose of Processing Personal Information) and provides personal information to third parties only in cases falling under Articles 17 and 18 of the Personal Information Protection Act, such as the consent from the user or special provisions of the law.
(2) The Company provides the following personal information to third parties.
Receiving Party |
Purpose of Provision |
Information Provided |
Period of Retention and Use |
[Name of Receiving Third Party] |
[Purpose of Provision] |
[Personal Information Provided] |
[Period of Retention and Use of Receiving Party] |
(3) The Company may provide personal information to related organizations without the consent of the user in event of an emergency, such as a disaster, infectious disease, event or accident that poses imminent danger to life or body, or imminent loss of property, in accordance with the “Guidelines for Processing and Protecting Personal Information in Emergency Situations” as announced by the relevant government departments.
For more information, click here.
6. Consignment of Personal Information Processing
(1) The Company entrusts the following entities with the processing of personal information for seamless processing of personal information.
Consigned Company |
Consigned Tasks |
Cafe24 |
Provision of systems and maintenance of online store hosting services |
[Shipping Carrier Name] |
[Shipping Carrier Consignment Information] |
[Payment Gateway Name] |
[Payment Gateway Consignment Information] |
[Consignment Tasks] |
(2) In accordance with Article 26 of the Personal Information Protection Act, when entering into a consignment contract, the Company specifies in its contract and other documents the prohibition of processing personal information other than for the consigned tasks, technical and administrative measures to protect information, restrictions on re-consignment, management and supervision of the consignee, responsibilities such as compensation for damages, etc., and to supervise the secure processing of the personal information by the consignee.
(3) If the contents of the consigned tasks or the consignees change, the Company will disclose this through this Privacy Policy without delay.
7. Destruction of Personal Information and Destruction Methods
The Company shall destroy personal information without delay when it becomes unnecessary to retain the personal information, such as the end of the personal information retention period or the purpose of processing has been achieved.
(1) Destruction of Personal Information
① If the personal information retention period agreed to by the user has elapsed or the purpose has been achieved, but must be retained in accordance with laws and regulations, the personal information shall be moved to a separate database or retained in a different storage location.
② Personal information moved to a separate database will not be used for any purpose except as required by law.
(2) Destruction Methods
① Personal information saved as electronic files uses technical methods that destroys the data permanently.
② Personal information printed on paper is destroyed by shredding or incineration.
8. Rights and Obligations of Users and Legal Representatives and Exercising Those Rights
(1) Users and their legal representatives may exercise their rights, such as requesting to view, correct, delete, or suspend personal information processing at any time.
(2) Users and their legal representatives may view or modify their personal information by clicking “Edit information” (or “Edit customer information”), and cancel their sign-up (withdrawn consent) by clicking “Delete account” and proceeding with the verification process. Users may view, correct, or delete their account directly.
(3) Alternatively, users and their legal representatives may contact the Company’s Chief Privacy Officer in writing, phone, or email, and the Company will take action without delay.
(4) Users and their legal representatives may exercise their rights as specified under paragraph 1 through a representative, such as their legal representative or a delegated person. In such case, the user or legal representative must submit a power of attorney in the form of Appendix 11 “Notification on Personal Information Process Methods (2020-7)”.
(5) Rights of users and their legal representatives may be restricted in accordance with Article 35, Paragraph 5, and Article 37, Paragraph 2 of the Personal Information Protection Act, and requests to correct and delete personal information may be rejected if the personal information specified is subject to collection by other laws.
(6) The Company shall verify whether the person requesting to view, correct, delete, or suspend personal information processing in accordance with the user and their legal representative is indeed the user or their legitimate representative.
9. Measures Taken to Protect Personal Information
The Company takes the following measures to protect personal information.
(1) Administrative measures: Establishment and implementation of internal management plans, operation of dedicated organizations, regular employee training
(2) Technical measures: Management of access rights to personal information processing systems, installation of access control systems, encryption of personal information, installation and update of security programs
(3) Physical measures: Access control to computer rooms and data storage rooms
10. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices
The Company uses “cookies” to save and constantly retrieve usage information to provide users with individualized services. Cookies are small pieces of information that are sent to the user’s computer browser by the server and used to operate the website. Cookies are stored on the user’s computer hard disk.
(1) Purpose of Using Cookies
Cookies are used to provide users with optimized information by identifying visits and usage patterns, popular search terms, secure access, etc. for each service and website visited.
(2) Installation, Operation, and Refusal of Cookies
Customers can refuse to save cookies by configuring options in [Tools>Internet options>Privacy] in their web browser's settings.
However, refusal to save cookies may cause difficulties when using customized services.
11. Chief Privacy Officer
(1) The Company has designated the following person as the Chief Privacy Officer to take overall responsibility for the processing of personal information and to handle user complaints and damage relief related to the processing of personal information.
•Chief Privacy Officer
Name:
Department:
Phone:
Email:
•Privacy Manager
Name:
Phone:
Email:
(2) Users may contact the Chief Privacy Officer or Privacy Manager for all privacy-related inquiries, complaints, and damage relief that have occurred while using the Company’s services. The Company will respond to and process inquiries from users without delay.
12. Remedies for Infringements of Rights
(1) To obtain relief from personal information infringement, you may apply for dispute resolution or consultation with the Personal Information Dispute Mediation Committee or the Korea Internet & Security Agency Personal Information Infringement Report Center. You can contact the following organizations to report or receive consultation regarding personal information infringements.
Personal Information Dispute Mediation Committee: 1833-6972 (privacy.go.kr)
Personal Information Infringement Report Center: 118 (without area code) (privacy.kisa.or.kr)
Supreme Prosecutors’ Office: 1301 (without area code) (www.spo.go.kr)
National Police Agency: 182 (without area code) (ecrm.cyber.go.kr)
(2) A person whose rights or interests have been infringed by a disposition or omission made by the head of a public institution in response to a request pursuant to the provisions of Article 35 (Inspection of Personal Information), Article 36 (Correction or Deletion of Personal Information), and Article 37 (Suspension, etc. from Managing Personal Information) of the Personal Information Act may file an administrative appeal as stipulated by the Administrative Appeals Act.
• For more information on administrative appeals, refer to the Central Administrative Appeals Commission website (www.simpan.go.kr).
13. Amendments to this Privacy Policy
This Privacy Policy shall take effect on [Month Date, Year].